Shipping policy

Shipping & Delivery Policy

Last updated: August 11, 2026

Every ZodiacRocks crystal bonsai is handcrafted to order and carefully packaged before it leaves our studio in Zhengzhou, China. We ship worldwide, with a focus on the United States.

1. Processing Time

Orders are processed within 1–3 business days (excluding Chinese public holidays). Once your order leaves our studio, you will receive a shipping confirmation email with your tracking number. Custom orders may take additional time for design, production and finishing.

2. Shipping Methods & Delivery Estimates

  • Standard International (ePacket / China Post): approximately 7–15 business days to the U.S.
  • Express (DHL / FedEx): approximately 3–7 business days, available at checkout for an added fee.

Delivery estimates are calculated from the day your order is dispatched, not the day you order. They are estimates only and are not guaranteed; customs clearance, local postal service and peak seasons can add time.

3. Tracking

Every order includes a tracking number provided in your shipping confirmation email. U.S. customers can monitor progress on 17track.net or the carrier’s official site. If your tracking has not updated for more than 10 business days, please contact us and we will investigate.

4. Customs, Duties & Taxes

  • We do not charge U.S. sales tax at checkout.
  • Import duties, customs fees or taxes (if any) are determined by the destination country’s customs authority and are the responsibility of the customer.
  • Please check your local regulations before ordering, as duties vary by country.

5. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you notice an error after placing your order, contact us immediately so we can try to update it before dispatch.

6. Lost or Damaged Packages

  • Lost in transit: Contact us within 30 days of shipment. We will open an inquiry with the carrier and, if confirmed lost, arrange a replacement or refund.
  • Damaged on arrival: If your crystal bonsai arrives damaged, please send us a photo within 7 days of delivery. A photo of the outer packaging and the damaged item helps us resolve it quickly. We will repair, replace or refund as appropriate.

7. Questions?

Our team is here to help. Message us through the live chat on our site or email support@zodiacrocks.com, and we’ll get back to you as quickly as we can.