Refund policy

Last updated: August 12, 2026

At ZodiacRocks, each crystal bonsai is handcrafted and carefully inspected before it leaves our studio in Zhengzhou, China. We want you to love your piece. If something isn't right, here is how we make it right.

1. Return Window

You may request a return or refund within 30 days of the delivery date shown on the tracking record.

2. Eligibility

• Items must be unused, undamaged, and in their original packaging.
• Crystal pieces are naturally unique; minor variations in color, shape, and inclusions are normal and are not considered defects.
• Non-returnable: personalized or custom-engraved pieces, and items damaged due to misuse after delivery.

3. How to Start a Return

• Email us at support@zodiacrocks.com with your order number and a photo of the item.
• We will reply within 1–2 business days with return instructions and the return shipping address in China.

4. Refunds

• Once we receive and inspect the returned item, refunds are issued to your original payment method (PayPal) within 5–10 business days.
• Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
• Return shipping cost is paid by the customer, except when the item arrived damaged or incorrect.

5. Damaged or Incorrect Items

If your order arrives damaged or wrong, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund (including return shipping) at no cost to you.

6. Questions?

If you have any questions about a return or refund, please reach out to us at support@zodiacrocks.com — we're happy to help.