Privacy policy

Last updated: August 12, 2026

ZodiacRocks (we, us, our) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our site, you agree to this policy.

1. Information We Collect

  • Order information: name, email, shipping address, phone number, and payment details provided at checkout. This is required to process and deliver your order.
  • Contact information: any details you share with us by email, live chat, or through our contact forms when asking questions or requesting a custom piece.
  • Technical data: information such as your IP address, browser type, device, pages visited, and referral source, used to understand how visitors use our site and to keep it secure.

We do not sell your personal information to third parties.

2. How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders;
  • Respond to your questions and support requests;
  • Communicate about your order status, shipping updates, and custom orders;
  • Prevent fraud and maintain the security of our store;
  • Improve our website, products, and customer experience.

3. Payment Information

Payments are processed securely by our payment providers. We do not store full card numbers on our servers. Please review our providers' own privacy policies for how they handle your payment data.

4. Cookies

Our site uses cookies and similar technologies to remember your preferences, keep your shopping cart, and understand how the site is used. You can manage or disable cookies in your browser settings.

5. Third-Party Services

We use trusted third-party services to help run our store, such as payment processors, shipping carriers, and analytics tools. These providers only receive the information needed to perform their services and are bound to protect it.

6. Data Retention

We keep your order information as long as needed to fulfil your order and to meet legal and accounting requirements. After that, it is deleted or anonymised.

7. Your Rights

You may request access to, correction of, or deletion of your personal information. To exercise any of these rights, contact us at support@zodiacrocks.com.

8. Children's Privacy

Our store is not directed at children under 16. We do not knowingly collect personal information from children.

9. Contact

If you have any questions about this Privacy Policy or your data, please email us at support@zodiacrocks.com.